FAQs

Q. Do you etch on empty or full bottles of wine?
A. We etch on both full and empty bottles of wine. The sand blasting process doesn’t do any damage to the wine!

Q. Where do you etch on the bottle?
A. We can remove the front paper label, the back paper label or both labels. If there is enough room, we can etch above or sometimes below the paper label(s). Typically if our customer orders a prestigious (And expensive!) wine, we leave the front paper label alone and remove the back label for etching.

Q. Who supplies the wine?
A. We have a California Cabernet Sauvignon house wine available for purchase; your cost for the wine is $14.00 per standard 750ml bottle.  For additional selections of wine, contact your favorite winery, or shop for wine online.  You can arrange to have the wine delivered or shipped directly to us.

Q. Can you etch on Champagne bottles?
A. No. Because of the internal pressure sparkling wine puts on a bottle, we will not compromise the strength of the bottle glass.

Q. How do I pay for your services?
A. A 50% deposit is required to start your order. The final payment can be made by check, or using your Visa, MasterCard or American Express card. Payment terms for wineries with approved credit are 2% 10, Net 30. The 2% quick pay discount is applicable to the final balance of your order, not your 50% deposit.

Q. What’s the turn-around time?
A. From the time we receive your approval on the final artwork, orders typically take 3-5 weeks, depending on our production workload. Rush orders are cheerfully accepted, but an overtime rush charge will be added.

Q. Do you ship?
A. We will ship your etched wine bottle(s) safely in specially designed Styrofoam shippers. We ship worldwide via United Parcel Service, Federal Express, and Common Carrier.

Q. Will you guarantee my satisfaction?
A. We guarantee your satisfaction! If at any time, you are not completely satisfied with any of the products you order from us, please contact Stu McFarland at 707-252-5450 or e-mail us at sales@etchedimages.com. We promise to do everything we can to make things right, including, but limited to arranging for the return of the item and a prompt credit to your account!

Q: What is your artwork guideline and how can I get my files to you?
A. We would like to receive the following:

Artwork may be sent electronically in a Zip file,  emailed to lori@etchedimages.com, shared via an online service such as Dropbox, or submitted on a CD/thumbdrive.

Convert all fonts to outlines.

If font-to-outline conversion is not possible, please include used fonts with the disk containing your artwork

Software currently used by Etched Images:
· Corel Draw! 11 and Adobe CS5
File types that work best for etching:

  • Adobe Illustrator (.AI file) Please outline fonts or include font file in a true type format (.TTF)
  • Adobe Illustrator (.EPS file) Please outline fonts or include font file in a true type format (.TTF)
  • Adobe Photoshop (.PSD file) with a resolution of 300 dpi or better
  • Corel Draw! (.CDR)
  • .TIF files with a resolution of 300 dpi or better

Still have questions? Please feel free to call our friendly and knowledgeable staff at 707-252-5450.

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